SHIPPING INFORMATION

Where do you ship?
We are happy to ship items anywhere in the world. Shipping includes tracking and insurance cover.
We generally use La Poste’s Colissimo International service, as it is reliable, fast and competitively priced. Once an item is shipped, you’ll receive the tracking number, so you can follow the parcel’s progress from France to its destination.

How long does it take?
Please allow 2- 4 days for preparing and packing items, especially for larger or more complicated packs. Delivery generally takes 3-8 days. Expedited shipping can also be arranged via Chronopost if you need to receive an item fast – please contact us for a quote.

What about fragile items?
We are very experienced in packing glass, ceramics and other fragile items. We use a combination of bubblewrap, polystyrene and additional padding, according to the weight band. Naturally, the most vulnerable objects are sent double boxed for extra protection.

Do you combine shipping on multiple orders?
Yes, we do. Our items come in various shapes and sizes, but wherever sensible, we’ll combine shipping on items, passing the saving on to you.

Small, flat items with a combined weight of >500g, e.g. 2 or 3 scarves, can be often sent be sent for the same shipping price as 1 item. Please email us beforehand, so we can adjust the shipping rate for you.

A guide to shipping prices*

* Updated for 2018. May be subject to slight variations

Boring but important!
We do our absolute best to make sure items arrive safely and in good shape and, in our experience, breakages are extremely rare.
If, however, your parcel arrives with signs of mishandling or tell-tale sounds that shouldn’t be there, please inform your postal service immediately, providing evidence, preferably in person. Otherwise La Poste won’t accept any responsibility for the breakage and your purchase will not be covered by the insurance policy!