SHIPPING INFORMATION
Where do you ship?
We ship internationally and have long experience doing so.
Due to ongoing changes in international trade tariffs and taxes, we invite customers outside France, Australia and New Zealand to contact us for a shipping quote. We are happy to combine shipping on more than one item wherever possible.
Is shipping tracked and insured?
Yes.
We generally use La Poste’s Colissimo International service, as we find it reliable, fast and competitively priced. Once an item is shipped, you’ll receive the tracking number, so you can follow the parcel’s progress from France to its destination. In our experience it is very rare for items to be damaged due to rough handling in transit, but should this happen, customers are responsible for reporting it to their country’s delivery service immediately. Without this, our insurance is not valid.
How long does it take?
As a general rule, delivery takes 3-10 days, depending on the destination.
What about fragile items?
We have long experience in packing glass, ceramics and other fragile items. We use a combination of bubblewrap, recycled polystyrene and additional padding as necessary and according to parcel weight guidlines. Naturally, the most vulnerable objects are sent double boxed for extra protection. Over 90% of our packaging materials are recycled.
Do you combine shipping on multiple orders?
Yes, we do. Our items come in various shapes and sizes, but wherever sensible, we’ll combine shipping on items, passing the saving on to you. As our website cannot calculate shipping and insurance for multiple items, we may to contact you if there is a supplement to pay.